Have I wiped the internet or something?

Since the Cataclysmic Computer Crash of Twenty Oh Eight, the Internet has been very strange... Apple and I are having problems letting me re-download the purchases I lost (to their credit, they acknowledge there's an issue and they're working on it -- meaning, they're not blaming me and saying "Tough!"), I had a problem activating a brand new copy of Final Draft (got that worked out, too,